These Terms & Conditions ("Terms") govern your use of the website at aiconsultantaustralia.au ("Website") and any consulting services ("Services") provided by AI Consultant Australia, a trading name of Virtual Planet Pty Ltd ("we", "us", "our").
By accessing this Website or purchasing any Service, you ("you", "the Client") agree to be bound by these Terms. If you do not agree, please do not use this Website or purchase our Services.
We provide AI consulting, research, and advisory services delivered in the form of written reports and recommendations. Our Services are offered in tiered engagements as described on our Website:
The scope of each engagement is defined by the project brief you submit after purchase. We reserve the right to decline or refund an engagement if the brief falls outside our areas of expertise or is not something we can reasonably deliver within the purchased tier.
All Services are booked by completing payment through our secure Stripe payment links. Upon successful payment, you will receive confirmation and instructions for submitting your project brief.
All prices displayed on our Website are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added at the applicable rate at the point of payment.
Payments are processed securely via Stripe. We do not store your payment card details. All transactions are subject to Stripe's Terms of Service.
After payment, you will be asked to submit a written project brief describing the question, challenge, or area you would like us to research and advise on. The quality and clarity of your brief directly influences the relevance and usefulness of our deliverable.
All engagements are subject to availability. Upon receiving your brief, we will confirm the estimated delivery timeline. We make reasonable efforts to commence work promptly, but cannot guarantee specific start dates due to demand.
Deliverables are provided as written reports and/or recommendation documents, delivered electronically (typically via email or secure link). The format and depth of the deliverable corresponds to the engagement tier purchased.
Each engagement includes one round of clarifying questions or minor revisions within 7 days of delivery. Requests for additional research or material changes to the scope may require a new engagement to be purchased.
If you wish to cancel after payment but before submitting your project brief, or before we have commenced work, we will issue a full refund minus any Stripe processing fees incurred.
Once work has commenced on your engagement, no refund will be issued. This reflects the nature of consulting work, which involves significant research effort from the outset.
We reserve the right to decline or cancel an engagement at our discretion — for example, if the brief is outside our scope of expertise, involves illegal activity, or requests deliverables we cannot ethically provide. In such cases, a full refund will be issued.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Upon full payment, you are granted a non-exclusive, perpetual licence to use the deliverables provided to you for your internal business purposes. We retain ownership of all underlying methodologies, frameworks, templates, and general know-how used in the creation of the deliverables.
All content on this Website — including text, design, graphics, logos, and code — is the intellectual property of Virtual Planet Pty Ltd unless otherwise stated. You may not reproduce, distribute, or use any Website content without our prior written consent.
You retain ownership of all information and materials you provide to us in your project brief and during the engagement. By providing this information, you grant us a limited licence to use it solely for the purpose of delivering the agreed Services.
We treat all information provided by you during an engagement as confidential. We will not disclose your business information, project details, or deliverables to any third party without your prior written consent, except where required by law.
We may reference the fact that you are a client (e.g. "[Company name] — AI Strategy Sprint") in our portfolio or marketing materials only with your explicit, written permission.
Our Services consist of research, analysis, and advisory recommendations. They are based on publicly available information, our professional experience, and the information you provide. Our deliverables are intended to inform your decision-making — they do not constitute legal, financial, technical engineering, or implementation advice.
We do not guarantee any specific business outcome, return on investment, or result from acting on our recommendations. The AI landscape evolves rapidly, and information that is accurate at the time of delivery may become outdated.
To the maximum extent permitted by law, our total liability to you in connection with any engagement is limited to the total fees paid by you for that specific engagement. We are not liable for any indirect, incidental, special, consequential, or punitive damages.
You are responsible for evaluating our recommendations and making your own business decisions. You should seek independent professional advice (legal, financial, technical) before making significant business investments based on our deliverables.
We make reasonable efforts to ensure the information on this Website is accurate and up to date. However, we do not warrant that all content is complete, current, or free from errors.
This Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those websites.
We do not guarantee uninterrupted access to this Website and are not liable for any downtime or technical issues.
We handle personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth). By using this Website or our Services, you acknowledge that you have read and understood our Privacy Policy.
If a dispute arises in connection with these Terms or any engagement, we agree to first attempt to resolve the matter in good faith through direct communication. If the dispute cannot be resolved informally within 30 days, either party may pursue mediation administered by the Australian Disputes Centre (ADC) in Sydney, NSW, before commencing any legal proceedings.
These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
We may update these Terms from time to time. The updated version will be posted on this page with a revised "last updated" date. Continued use of the Website or Services after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated via email where possible.
If you have any questions about these Terms, please contact us via our contact form.
AI Consultant Australia (a trading name of Virtual Planet Pty Ltd)
ABN 79 694 149 589
Sydney, NSW, Australia