How does AI Consultant Australia handle personal information?

We collect only the information you voluntarily provide through our contact and enquiry forms — your name, email, company name, ABN, and project details. We use this solely to respond to your enquiry and deliver our consulting services. We never sell, rent, or share your data with third parties.

Does AI Consultant Australia comply with Australian privacy law?

Yes. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an Australian business, we take data sovereignty seriously and handle all personal information with the care required under Australian law.

Where is my data stored?

Form submissions are processed through Formspree and delivered to our Australian-managed inbox. We do not store personal data in databases or CRM systems beyond what is necessary to respond to your enquiry and deliver our services.

How can I request deletion of my data?

You can request access to, correction of, or deletion of your personal information at any time by submitting a request through our contact form. We will respond within 30 days in accordance with the Australian Privacy Principles.

Privacy Policy — AI Consultant Australia

AI Consultant Australia is a trading name of Virtual Planet Pty Ltd. References to "we", "us", or "our" in this policy refer to Virtual Planet Pty Ltd.

1. Overview

AI Consultant Australia ("we", "us", "our") is committed to protecting the privacy of personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, hold, use, and disclose personal information, and how you can access or correct your personal information or make a complaint.

2. What personal information we collect

We may collect the following types of personal information:

Name and contact details (email address, phone number, business address)
Business name, role, and industry
Information you provide in project briefs, forms, or correspondence
Payment and billing information (processed securely via Stripe — see Section 6)
Website usage data including IP address, browser type, pages visited, and referring URLs
Any other information you voluntarily provide to us

3. How we collect personal information

We collect personal information directly from you when you:

Submit an enquiry via our website or email
Purchase a service and submit a project brief
Communicate with us by email, phone, or online meeting
Subscribe to any newsletter or content we may offer
Visit our website (via cookies and analytics tools)

We may also collect information from publicly available sources, such as your company website or LinkedIn profile, where relevant to a consulting engagement.

4. Why we collect personal information

We collect and use personal information for the following purposes:

To provide our consulting and advisory services
To process payments and issue invoices
To communicate with you about your engagement or enquiry
To improve our website, services, and client experience
To comply with our legal and regulatory obligations
To send you relevant updates or content, where you have opted in to receive these

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

5. Cookies and website analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect aggregated, non-personally identifiable data about how visitors use our site. This helps us understand traffic patterns and improve the user experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Payment processing

All payments are processed securely through Stripe. We do not store your credit card details on our servers. Stripe's handling of your payment information is governed by their own Privacy Policy. We encourage you to review Stripe's privacy practices.

7. How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

Secure, password-protected systems and cloud storage
Limiting access to personal information to authorised personnel only
Using encrypted connections (SSL/TLS) on our website

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, personal information will be securely destroyed or de-identified.

8. Disclosure of personal information

We may disclose personal information to:

Third-party service providers who assist us in delivering our services (e.g. Stripe for payments, cloud hosting providers, email platforms)
Professional advisors such as accountants or legal counsel
Government or regulatory bodies where required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

9. Overseas disclosure

Some of the third-party services we use (such as Stripe, Google Analytics, and cloud hosting providers) may store data on servers located outside of Australia, including in the United States. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.

10. Your rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of any personal information that is inaccurate, out-of-date, or incomplete
Opt out of receiving marketing communications at any time
Make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details below.

11. How to make a complaint

If you believe we have breached your privacy or the Australian Privacy Principles, you can make a complaint by submitting a request through our contact form. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our contact form.

AI Consultant Australia (a trading name of Virtual Planet Pty Ltd)
ABN 79 694 149 589
Sydney, NSW, Australia